Effective date: November 3, 2026

Braeside Market ("Braeside," "we," "us," or "our") runs a café and neighborhood market at 55 St. Johns Ave, Highland Park, IL 60035. This Privacy Policy explains how we collect, use, and share information when you visit braesidemarket.com, order ahead through our ordering app, sign up for our emails or texts, or shop with us in store. By using our website or services, you agree to the practices described here.

Information we collect

Information you give us. This includes your name, email address, phone number, and any details you share when you place an order, sign up for emails or texts, enter a giveaway, register for an event, ask about catering, or contact us.

Order and payment information. When you order online or through our app, we receive your order details and pickup preferences. Payments are processed by our payment providers. We don't store full credit card numbers on our systems.

Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, the pages you view, how you arrived at our site, and how you interact with our emails, such as opens and clicks. Some of this is collected through cookies and similar technologies.

Information from others. We may receive information from the platforms we use to run our business, such as our ordering app or social media, in line with your settings on those platforms.

How we use your information

We use the information we collect to:

• Process and fulfill your orders, pre-orders, and catering requests

• Send order confirmations and updates about your pickup

• Send emails and texts about new products, events, and promotions, if you've signed up for them

• Run loyalty programs, rewards, and special offers

• Respond to your questions and requests

• Understand how people use our website and improve it

• Measure how well our marketing and advertising work

• Protect against fraud and comply with legal obligations

We do not sell your personal information.

Email and text messages

Email. If you sign up for our emails, we'll send you news about new arrivals, events, and offers. You can unsubscribe at any time using the link at the bottom of any email.

Text messages. Braeside Market offers an SMS program that sends recurring automated marketing and informational texts, such as new arrivals, events, offers, and order updates. By opting in, you agree to receive these texts at the mobile number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for help.

When you opt in, we collect your mobile number and your SMS consent status. We use them only to send you the messages you signed up for and to manage your subscription.

We will not share your SMS opt-in with any third party for purposes unrelated to providing you with our SMS program. We may share your personal information, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. These include our messaging platform provider, phone companies, and other vendors that help deliver our text messages.

How we share information

We share information only as needed to run our business:

• Service providers. These are companies that help us operate, such as our website host (Squarespace), our point-of-sale and payment processor (Square), our ordering app (Craver), and our email and text platform (Klaviyo). [Add or remove providers as needed.] They may use your information only to provide services to us.

• Advertising and social platforms. We may use tools from platforms like [Meta and Google] to measure our ads and show relevant ads to people who visit our website.

• Legal reasons. We may share information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

None of the sharing described in this section includes your SMS opt-in data or consent status. We handle that information only as described under Email and text messages.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. Squarespace sets some of these cookies to run the site and provide basic analytics. If we use advertising tools, those platforms may also set cookies to measure ad performance.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

[Include only if you send cart reminder texts: Our website uses cookies to keep track of items in your shopping cart, including when a cart is left behind. We use this information to decide when to send cart reminder texts.]

Your choices and rights

• Marketing: Unsubscribe from emails using the link in any email, and from texts by replying STOP.

• Cookies: Adjust your browser settings to block or delete cookies.

• Access and deletion: Contact us to ask what personal information we have about you, or to ask us to correct or delete it. Depending on where you live, you may have additional rights under applicable law. We'll respond to requests as the law requires.

Children's privacy

Our website, app, emails, and texts are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we'll delete it.

Security

We use reasonable measures to protect your information. No method of transmission or storage is completely secure, so we can't guarantee absolute security.

Changes to this policy

We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date above.

Contact us

Questions about this policy or your information? Reach us at:

Braeside Market 55 St. Johns Ave, Highland Park, IL 60035 hello@braesidemarket.com (773) 705-3302